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FREQUENTLY ASKED QUESTIONS

Have you ever had a question and either didn’t know where to find the answer or were too afraid to ask? If so, you’ve come to the right place.

Here you’ll find answers to common questions our clients ask. Just start by following one of the links below.

How long does it take for you to complete my order?

Depending on the size and complexity of the job, process time could be as long a 3-4 weeks.

What is a “Proof”?

A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.

On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.

Why do I need to look at a proof if I’ve already given you everything I need to have done?

Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

Do I still need to approve a proof if I bring my work in on disk?

A proof is required even if you provide your own disk. This will ensure that your job is processed correctly and to your specifications.

How do I go about getting an estimate from you?

Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call at 800-345-8587 and talk with one of our customer service representatives.
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